Languages: Spanish
(Advanced); English (Native)
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Career History -
Charles Schwab,
Austin, Texas – Contract Agile ConsultantJan. 2015 – present
Schwab.com Agile
Player Coach / Scrum Master
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Player Coach improving established and new Agile teams in advance of
broader Agile roll-out
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Evolving
Agile Practices in Retail Web Technologies (RWT) including Schwab.com
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Piloting in RWT(30+ teams) for 300+ Agile team Enterprise-wide initiative
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Driving improvement in Business Value delivered while streamlining Value
Streams
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Transitioning to persistent product teams & budgets versus project-based
teams & budgets
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Transitioning to ATDD and advanced software engineering practices
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Upgrading platform technology & architecture; Agile tools, practices,
metrics and reporting
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Migrating from Microsoft Team Foundation Server to Jira-based Atlassian Suite
Agile Tools
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Adding some aspects of SAFe Agile Portfolio Management and Release
Train
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Taking agile to the next level in self-organization, self-management and agile
practice adoption
Targeting
80-100% improvement in productivity with higher quality and shorter
cycle times
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Scrum Master for 3 Agile teams supporting 6 Product Owners; collocated;
onshore & offshore
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Improved Product, Release and backlog quality using high-performance agile
ceremonies
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Enhancing
Sprint, Product and Engineering metrics and reporting
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Facilitating
Scrum of Scrums for large Mobile Web initiative
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Created and
maintaining new Scrum Master Onboarding guidelines
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Mentoring
new Scrum Masters to achieve expected productivity faster
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Guiding
appropriate levels of "consistency" across RWT teams
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Defining new
Team Metrics, Sprint Reporting, Stakeholder Reviews & cross-team
communications
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Piloting
team self-assessments, new agile practice adoption and agile team maturity
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Deploying
Agile Team Information Radiators aligned with new metrics
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Upgrading
Agile Training Material for where we are and where we are going
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Restructuring
Agile Training Curriculum for Schwab-wide “Scrum Masters as a Service”
offering
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Participating
in the evolution of our Agile Center of Excellence
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Preliminary
Results: Business line, Product
management, Technical team, and Agile team trust
CA Technologies,
Austin, Texas – Contract Agile ConsultantApr. 2014 – Aug. 2014
Agile Coach /
Scrum Master / Product Co-Owner / Digital Commerce Program
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Restructured
Program approach to improve alignment and leverage; reduce costs and risk
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Aligned
Digital Commerce Program with Global PMO Enterprise-wide Agile rollout
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Presented
Agile Portfolio and Program Management proposals to the Global Agile PMO team
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Defined Agile
Program Calendar events & agendas; Version One story & team work
agreements
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Guided
Development teams on estimates, status tracking, burn-down charts &
productivity metrics
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Collaborated
with Product Owner to align Product Backlog with Market Requirements
Document
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Guided Business
Analysts and embedded QA on user story standards & Sprint
Backlog preparation
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Coached Project
Managers, Product Owner and Business Analysts on prep for each meeting
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Interacted
with Dev Manager and DevOPS on Multi-Project source control and
environments setup
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De-serialized
backlog with definition and approval of Sprint and Release level “intents”
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Implemented
Scrum of Scrums to coordinate/align technology, marketing and service
initiatives
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Led
blended Agile/Waterfall Digital Commerce releases thru Code, Market
& Service Ready
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Integrated
3rd Party Software Vendor onboarding into the
CA Digital Marketplace and SAP
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Results: Alpha & Beta Releases of CA Marketplace for SaaS,
Developer, Trial & Subscription Licenses
GLOBANT, Austin,
Texas – Agile Coach & Scrum MasterDec. 2011 – Dec 2013
Agile Engagement
Manager / eCommerce Practice Director
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Agile
Engagement Manager for 7 Agile eCommerce
onsite & offsite teams; Selected Highlights:
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Gaming
Client: Lead Agile eCommerce
project for Marvel Comic themed Internet-based Game; 10 person Agile team:
served as Agile developer, Business Analyst and Scrum Master
Results: 4 month extension and successful on-time completion of
micro-transaction platform.
· Retail Client:
4 month Agile project rescue - 22 person Magento development team
struggling to deliver 283 user story backlog; re-prioritized and pruned;
created Epics (collections of stories); groomed individual user stories;
restructured into 2 Agile teams – one focused on data migrations and
fulfilment integration and the other focused on functional enhancements; Enhanced
daily, weekly and monthly project reporting standards; enforced process
standards including design reviews, pair programming and code reviews;
blended Business Analysts in with QC team and guided planning of client
acceptance, production release and go-live cutover.
Results: enhanced sprint quality and client satisfaction;
accelerated team velocity from 80 story points to 250 per sprint; cleared bug
backlog; achieved successful go-live & contract extension
· Financial Client:
3 month Agile program rescue - development, support and enhancements
for 3 custom Java-based eCommerce sites and 1 agency platform for global
financial company with offices in 197 countries and 300,000 agent locations.
Goal: get teams of 12, 15 & 17 people back on track to meet Dodd-Frank
mandated regulations. Guided client business analysts & architects to
provide a 4 week groomed backlog to eliminate mid-sprint changes; coached
delivery team to provide greater team velocity and quality transparency and
improve cross-team coordination.
Results: achieved compliance on schedule and received a 9 month
contract extension.
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Global
eCommerce Practice Director
(Gaming, Retail, Agency, Financial, Flash & Travel verticals)
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Crafted
go-to-market message, sales support approach and agile engagement
model
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Structured
and managed the development of the eCommerce practice institutional knowledge
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Formalized
eCommerce practice processes & Contract/SOW Agile POD Maturity-based
pricing
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Integrated
eCommerce solution platforms with customized mobile, social and big data
solutions
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Managed an
eCommerce projects portfolio of 18 concurrent customers and over 300
developers
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Led
Omni-channel eCommerce marketing roadshow in New York, Chicago and San
Francisco
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New business
at WPP agencies AKQA and Ogilvy; Catalina Marketing, Razorfish & Scripps
plus LATAM (El Tiempo, Mercado Libre, Cinemark, Unilever, Oi, RiHappy/PBKids,
Sophie & Juliette)
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Extensions
at MoneyGram, Peet’s Coffee, Sears, Disney, Southwest Airlines, Cars.com
& NYSE
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Results: closed over $10MM/year in new contracts or extensions in
the US and LATAM
PROMO GUARDIAN,
Austin, TexasFeb.
2008 – Oct. 2011
Founder / Agile Product
Owner
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Created
Vision and Approach using Lean Canvas
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Product
Owner for Agile Development of Consumer and Industry facing business
components
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Defined
product backlog and coordinated development, testing and sprint demos
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Results: Personally sold Industry Aggregator to Consumer and Trade
Associations
DELTA DENTAL, San
Francisco, CaliforniaJun. 2007 – Jan. 2008
Independent Senior
Consultant (Waterfall)
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Consulted to
CEO for legacy claims processing system waterfall migration to new EDS
solution
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Co-directed
3 phased transition plan from mainframe to Unix/C++ with proprietary web
framework
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Results: Part of successful migration of 25M members
SYSTEMS
ENGINEERING SERVICES, Denver, ColoradoDec. 1996 – Dec. 2003
National Director
of Solutions Services (Waterfall)
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Managed
P&L and delivery for $10M 100+ person application development center
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Defined
Solution Services and PMP-based methodologies for Mainframe, Web, BIS and
Testing
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Led Sales
Support and Account Engagements nationwide
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Results: Part of executive team that created 10 fold revenue
growth to $35MM/year
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Education -
UNIVERSITY OF
TEXAS:
Bachelors in Mathematics; Masters in Computer Science
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Agile Community -
Member of Agile
Austin:
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Active in
Agile Special Interest Groups:
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Agile
Leaders SIG; Lean Product Management SIG
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Lean
Innovation SIG; DevOps SIG
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Founding
member of the Agile Coaches SIG
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Active on
Agile Execs and Agile Austin Board
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Helped plan
and volunteered at the 2014 Keep Austin Agile conference:
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25
Presentations; 400+ Attendees
Recently Read
Agile Books:
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Agile
Project Management by Jim Highsmith
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Agile
Estimating and Planning by Robert C. Martin
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Now,
Discover your Strengths by Marcus Buckingham
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Leadership
Principles by U.S. Marine Corps
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Collaboration
Explained: Facilitation Skills for Software Project Leaders by Jean Tabaka
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Agile
Business: A Leader's Guide to Harnessing Complexity by Bob Gower
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Agile
Software: Lean Requirements Practices for Teams, Programs, & Enterprise
by Dean Leffingwell
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Coaching
Agile Teams by Lyssa Adkins
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Liftoff:
Launching Agile Teams & Projects by Diana Larsen
Agile Tools Experience: Trello, Rally,
Pivotal Tracker, Jira, Version One and TFS
Agile Methods Experience: Scrum, SAFe,
Kanban & Lean Stack